We understand that travel plans can change. To ensure a smooth experience for both guests and our team, please review our cancellation policy below:

📅 Standard Cancellation Policy (Direct Bookings)

• Free cancellation up to 7 days before check-in date.

• 50% charge for cancellations made 3–6 days before check-in.

• No refund for cancellations made within 48 hours of check-in or for no-shows.

💳 Refunds

• Refunds (if applicable) will be processed to your original payment method within 7–14 working days.

• Bank charges or transaction fees (if any) are non-refundable.

⚠️ Modifications & Early Check-Out

• Date changes are subject to availability and must be made at least 72 hours in advance.

• Early check-out is considered a cancellation for unused nights and is non-refundable.

🌀 Force Majeure

In the event of natural disasters, government travel bans, or other unforeseen circumstances beyond our control:

• Guests may be eligible for a credit voucher or reschedule, subject to management discretion.

• Refunds may be offered in certain cases, minus transaction fees.

🧾 For OTA (Online Travel Agent) Bookings

If your reservation was made via third-party platforms (e.g., Booking.com, Agoda, etc.), please refer to their respective cancellation policies, as they may differ from our direct booking policy.

ℹ️ Need Help?

For any changes or special requests, contact us at:
📞 +6011-2346 5021 | 📧tropicalresortlangkawi@gmail.com